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faq
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What can I buy on Two The T?We have a range of designs in stationery, gift sets, cake toppers and invitations on Two The T. If you require any custom order, feel free to reach out to us on contact@twothet.com or +919920660433
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Who am I buying from?When you buy a product on the Two The T website, you are buying it directly from the creative entrepreneurs who lovingly made it for you.
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The product I want is in stock, does that mean it will ship immediately?"Please check our Shipping & Delivery page for all queries relared to shipments
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How can I pay for the products I order on Two The T?You can pay using most major credit or debit cards. All your payment details are kept confidential and are secured using 256 bit SSL encryption. We do not accept cash on delivery.
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What is the stipulated delivery time for my order?Please check our Shipping & Delivery page for all queries regarding delivery timelines. For any further queries feel free to reach out to us on contatct@twothet.com
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What should I do if the products I ordered reached me in a damaged or defective condition?If you have received a damaged product please share photos of the same along with your contact details on contact@twothet.com. The team will asses the issue and get back to you within 24-48 hours.
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The product I want is out of stock. Can I still get it?Yes, we can reprint out of stock products for you for a quantity of 100 or more pieces. To order, please get in touch with us on contact@twothet.com
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Do you offer same day delivery?Yes. We offer same-day delivery of non personalised products with Mumbai. Contact us on +91 9920660433 to expedite urgent orders
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Is there a minimum order to personalise?There is no minimum order. You are free to personalise as many products you like. However, there is an additional cost of ₹400 on the total quantity. Contact us on contact@twothet.com for personalization
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Can you customise cake toppers and stationery?Most definitely! we love to bring your ideas to life. Reach out to us on contact@twothet.com or +91 9920660433 for all custom orders. Please note - there is a minimum order of 100 pieces for custom designed stationery. There is no minimum order for customised cake/bouquet toppers.
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What is the cost of designing an invitation?We design print and e-invites for all occassions. The cost would depend on your requirement. Please get in touch with us on contact@twothet.com for a quotation. We will get back to you within 48 hours.
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I want to edit my order after it has been placed. How should I?If you're order has not been dispatched from our warehouse, please cancel your order and reorder. The amount for the original order will be refunded between 5-7 working days
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How long does it take to make a customised cake topper?We love to make your special occasions even more special with a customised cake topper. We take 2-3 days to design and manufacture + shipping depending on your location
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Do you import your goods?No. All our products have been visualised and designed by the founders and are handcrafted and manufatured by the local artisans in India.
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Where can we follow you to get updates on the lastest collection and sales?Please like and follow us on Instagram to get updates on our latest collection and upcoming sales. You can also sign up for our newsletter on the website.
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Do you collaborate with brands?Yes! we would love to collaborate with brands. Please reach out to us on contact@twothet.com
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Where are you located?We are based in Lower Parel, Mumbai but can ship worldwide. Get in touch with us on contact@twothet.com for all your requirements.
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